New Agent Version 3.06 Support With Non-Open Firewall Mode #
The agent now supports a new processing mode where you don’t need to open the firewall. In the past, we support only one mode, e.g., the opening firewall mode, where you must open the firewall to connect Salesforce with the Agent. With the new version beginning from 3.06, you can operate the agent without opening the firewall. This reduces the work and cost and simplifies the setup and configuration of the agent because you do not need to open the firewall anymore.
Note that this mode doesn’t support real-time user interaction applications. This is due to the technology behind what we are using, e.g., the Salesforce Pub/Sub API. With this technique, only asynchronous processing based on event-driven architecture is supported, and thus a real-time user interaction-based requirement is not supported.
When you require to have a real-time user-based interaction you must open the firewall and use the agent in the so-called ‘opening-firewall mode’.
