This document explain you that How can you Import XML file Agent to Salesforce.
- Go to Salesforce dev
- Create Adapter
- Create Integration
- Create Interface
- Save
- Now Go to Agent
- Select your Integrations name
- Click on Edit Interface button
- Click on Test Source Connection
- Click Test Query
- Save
- Now Go your salesforce dev org
- Click on your Interface which you created
- Scroll down to mapping section
- Map the Source fields
- Select Name Ext Id
- Save
- Now last step go to Agent
- Select Interface & Click process button
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Go to your Salesforce Org
- Click On your Intrgration->Click on messages(it navigate to message board)
