Required to input Current Agent Version on Connection Destination #
We would like to alert you that when upgrading the New Agent, you might encounter an error message due to changes in the New Agent’s APIs for the updated version. For instance, the process of pinging ‘Salesforce -> Agent’ Step has shifted from /v3/rest/camelSkyvvaAgent/connection/ping to /agent/v3/connection/ping. If your current version is 3.06.02, but you mistakenly input the Agent Version as 3.06.01 in the Connection Destination, you will receive an error message like ‘Ping Connection: System.HttpResponse[Status=Not Found, StatusCode=404’ because Salesforce calls the old Agent API. It is crucial to input the correct version during the installation of your New Agent Version.
